ÐÇ¿ÕÓ°ÊÓService Centre in the process of making system enhancements to better support students
The ÐÇ¿ÕÓ°ÊÓService Centre (AUSC) is our hub for information and support for current and prospective students. To ensure our service reflects the needs of our students—who are truly like no other—and improves our student experience, we are currently making some enhancements to the AUSC to better direct student inquiries. As we update our systems and software toward the goal of improving service, you may temporarily notice slightly longer wait times when you call us. Thank you for your patience as we complete this work.
To get the information you’re looking for as quickly as possible, we recommend connecting with the AUSC team in the following ways.
AskAU
If you are seeking basic, non-personalized information such as deadlines, policies, procedures, contact information, resources, and services, try AskAU. Our chat agent can provide instant answers to simple program, institutional, or calendar information. To chat with AskAU, select the speech bubble icon in the lower right corner of most pages on the ÐÇ¿ÕÓ°ÊÓwebsite.
Submit a ticket
If you have a question or concern and don’t have the time to call the AUSC, you can submit a ticket through the . Submitting a ticket allows you to track the status of your inquiry so you know where you are in our queue. You can also narrow down the subject of your inquiry, helping us to route it to the team best equipped to respond.
Call the AUSC
For questions about your program or courses, you can call the AUSC to talk to members of our team directly. Contact information and hours of operation can be found on the contact page of the ÐÇ¿ÕÓ°ÊÓwebsite. Our menu has recently changed, so please listen carefully to the menu options before selecting a number to ensure you are directed to the correct department.